AceTraq Terms of Service — Coaches

Last updated: 11 November 2026
Version: 1.2

1. These terms

These terms are between you and Rab Labs Ltd, a company registered in England and Wales under company number 17322371, whose registered office is at 22 Gillis Square, London SW15 5FG (“we”, “us”, “our”). They govern your use of AceTraq, a service we provide.

By creating a coach account you agree to these terms. If you do not agree to them, do not use AceTraq.

You are entering into these terms as a business, not as a consumer. You confirm that you use AceTraq in the course of your trade, business, craft or profession, and that consumer protection law does not apply to this agreement.

If you are agreeing to these terms on behalf of a club, employer or other organisation, you confirm that you have authority to bind that organisation, and “you” means both you and that organisation, who are jointly responsible under these terms. If an organisation has a separate agreement with us, that agreement, not these terms, sets out that organisation’s own obligations to us.

Our Privacy Notice explains what we do with personal information. It is not part of these terms, but you should read it.

Any phrase introduced by “including”, “for example”, “such as” or any similar expression is illustrative and does not limit what precedes it.

Contact: support@acetraq.com

2. Who can hold a coach account

You must be 18 or over, and you must register in your own name. Accounts are personal to you and must not be shared, including with colleagues at the same club.

Every coach who uses AceTraq must hold their own account and accept these terms.

3. What you promise us

You confirm, each time you use AceTraq, that:

you are a genuine coach, and the information you give us about yourself, your qualifications and your club or clubs is true and kept up to date
you hold any accreditation, licence, registration or qualification required for the coaching you provide
you have any criminal records check (DBS or equivalent) required for your work with children, and you are not barred or otherwise prohibited from working with children
you hold appropriate insurance for your coaching activities, including public liability and, where relevant, professional indemnity
you comply with the safeguarding rules, codes of conduct and policies of your club, employer and any governing body you are subject to, including the LTA
you will tell us promptly if any of the above stops being true

We do not check any of this. We do not verify identity, qualifications, accreditation, insurance or criminal records, and we do not vouch for you to parents. Responsibility for these matters is yours.

4. Your relationship with us

You are not our employee, worker, agent or partner. These terms do not create any employment, agency, partnership or joint venture between us.

We do not provide coaching and we are not a party to your relationship with any parent or player. Your arrangements with them — including lessons, fees, scheduling, cancellations and anything else — are yours alone. We are not involved in any dispute between you and a parent.

You are responsible for your own tax, National Insurance and regulatory obligations.

5. Access to player information

You may be connected to a player directly, through a club or other organisation, or in other ways we make available.

In these terms, “the parent” means the adult who registered the child (the main account holder).

Your access to a player can end at any time, without notice or reason. That includes when the parent removes you or leaves your club, when your club removes you or the player, and when we suspend or close your account. You have no right to continued access, and no right to be told why.

Additional coaches

A coach connected directly to a player is that player’s Lead Coach.

We may in future allow a Lead Coach to give other coaches who work with the player access to that player’s information.

If we introduce this and you give another coach access to a player, you confirm that the other coach genuinely works with that player, that you have a proper coaching reason to do so, and that doing so is consistent with your club’s and governing body’s rules. You are responsible for that decision, and any setting does not relieve you of it.

Clubs and other organisations

A club or other organisation that has an agreement with us may approve you as one of its coaches. If it does, you may be given access to the records of players whose parent has joined it, to the extent we and it allow, and you may add to them. The organisation decides which coaches it approves, may control your access and your role, and may pay your fees. Your access through it may end at any time, including if it removes you or the player, if you leave it, if the parent leaves it, or if its agreement with us ends.

Using what you see

Player and parent information in AceTraq is confidential. You may use it only for coaching the players you have access to. In particular you must not:

share it with anyone who is not entitled to see it
use it for marketing, recruitment or any commercial purpose of your own
use anyone’s contact details from AceTraq for anything other than coaching the player concerned
bulk extract, export, scrape or systematically copy information from AceTraq, or use any automated means to do so
keep using it after your access ends

You may keep your own reasonable coaching notes about players you work with, in the ordinary course of your coaching.

If you take information out of AceTraq, whether by writing it down, exporting it or any other means, you become responsible for it in your own right under data protection law, and these terms do not cover what you do with it.

Other coaches, clubs, organisations, parents and additional adults with access to a player’s record may see your name and contact details, and you may see theirs.

6. What you write or record in AceTraq

Medical and health information

Do not record medical, diagnostic, health, disability, medication or psychological information about a player anywhere in AceTraq, including in session feedback, development plans, progress summaries, session plans and voice notes. If something of that kind matters to your coaching, deal with it through your club’s proper channels, not in AceTraq.

Nothing you write or record is private

Everything you write or record about a player is that player’s personal information, and the parent or the player can ask us for a copy of it. This includes anything the app does not show to others, such as drafts, private notes and voice notes you keep for yourself.

What you write or record may be read by other coaches, the parent, and anyone else who has access to that player’s record, depending on how you save or share it.

Write on that basis. Keep what you record factual, professional, relevant to coaching, and something you would be comfortable explaining.

Voice notes

We may in future allow you to record voice notes about a session. If we do, we will transcribe and summarise them using a third-party service. You decide whether to keep a recording, its transcript or its summary for yourself, or share it with the parent. Check a transcript or summary before you share it: anything you share is your content and your responsibility, as if you had written it yourself. Keep each note about the player it is for, and mention other players only where it helps you coach that player. The rules in this section apply to everything you say, just as they do to everything you write.

Safeguarding

AceTraq is not a safeguarding reporting tool. If you have a concern about a child’s welfare, follow your club’s, employer’s and governing body’s safeguarding procedures, and report it to the appropriate person or authority. Recording it in AceTraq does not discharge that duty and does not put us on notice.

7. Content you create

You keep ownership of what you write or record. You grant us a perpetual, irrevocable, worldwide, royalty-free, transferable and sub-licensable licence to store, copy, display, adapt and use it in order to run, improve and promote the service, and to make it available to anyone who has access to that player’s record.

You warrant that you own, or have all rights necessary to grant, this licence, and that granting it does not breach any agreement with your employer, club or anyone else. If you are employed, your employer may own the copyright in work you create in the course of your employment, and it is your responsibility to have the rights you are granting us here.

Content you create stays with the player, not with you.

While you have access to a player, you may be able to edit or delete some of your own work, as the app allows. Deleting something may also delete records linked to it, such as a parent’s record of homework completed.
Once your access ends, you cannot delete it. Your access ending, or your account being closed, does not delete anything you have written or recorded.
You cannot take it with you. You have no contractual right to a copy after your access ends. This does not affect any right you have under data protection law.
It may stay visible to the parent and to anyone who later has access to the player’s record.
Your name may stay attached to it. Records may continue to show that you wrote or recorded them, and when, after your access or account has ended.

This is deliberate: the record belongs to the player and needs to survive a change of coach.

If a parent asks us to delete a player’s information, we may do so, including content you wrote or recorded.

We may keep and use information in aggregated or anonymised form, which does not identify anyone, indefinitely.

8. Data protection

We are a controller of the personal information held in AceTraq, as set out in our Privacy Notice. Where you use AceTraq as a coach approved by a club or other organisation, that organisation may also be a controller, on its own or jointly with us. You are not our processor and we are not yours.

You must:

only enter information you are entitled to enter
keep your account secure and not let anyone else use it
tell us promptly at support@acetraq.com if you become aware of any unauthorised access to or disclosure of information you have seen through AceTraq
co-operate with us, without charge, if we need your help to answer a request from a parent or player about their information, or to deal with a regulator

9. Fees

Coach accounts may be free or paid. Where a subscription applies, the price, billing period and payment terms are those shown at the point of purchase on the channel you subscribe through, and prices may differ between channels.

We may introduce charges for coach accounts, or change our prices. We will give you reasonable notice before doing so, and you may close your account if you do not want to continue.

Where a club or organisation pays for accounts, that organisation is responsible for the fees.

10. Using AceTraq properly

You agree not to:

use AceTraq for anything unlawful, or to harass, abuse or harm anyone
misrepresent your identity, qualifications or relationship with a player
access, or try to access, information about a player you do not have access to
use a parent account or an additional-adult code to access a player’s record for coaching purposes, or on behalf of any coach, club or other tennis organisation. This does not stop you holding a parent account, or being an additional adult, for your own child or a child you help care for, but anything you write about that child as their coach must be written through your coach account
interfere with the service, get around its security, or reverse-engineer it
use AceTraq to build or assist a competing product
resell or commercially exploit the service

We may suspend or close your account immediately and without notice if you breach these terms, if we receive a complaint we consider serious, or if we reasonably consider it necessary to protect a child, a user or us. We do not have to give reasons, and we are not liable to you for doing so.

Content we do not allow. You must not add anything illegal to AceTraq, or anything that is pornographic or sexually explicit, or that encourages, promotes or gives instructions for suicide, self-harm or eating disorders. This applies to everyone who uses AceTraq.

We may remove any content, and suspend or end any account or login, where we reasonably believe the content is illegal, harmful to a child, or breaks these terms.

To report content, or to complain about a decision we have made, including removing your content, contact support@acetraq.com. We review every report and complaint and decide what action to take.

11. Our service

AceTraq is provided “as is”. We do not promise that it will be available, uninterrupted, error-free or fit for any particular purpose, and all warranties, conditions and terms implied by law are excluded to the fullest extent permitted.

We may change, suspend or withdraw the service or any part of it.

AceTraq is a record-keeping tool. It is not a coaching, medical, safeguarding or compliance system, and it does not replace your own records or your own professional judgement.

Events outside our control. We are not liable for any failure or delay in providing the service caused by something outside our reasonable control.

12. Your responsibility to us

You will indemnify us against all losses, damages, costs, claims and expenses (including reasonable legal costs) we suffer or incur arising out of or in connection with:

your breach of these terms, including any warranty you give us in section 3 or section 7
anything you write, record or do in AceTraq
your coaching, including any injury, illness or harm suffered by a player
any claim by a parent, player, club or third party relating to your conduct or the information you recorded
your failure to hold any required accreditation, insurance or criminal records check

13. Our responsibility to you

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded.

Subject to that:

we are not liable for any loss of profit, loss of business, loss of revenue, loss of goodwill, loss of opportunity, loss of anticipated savings, or any indirect or consequential loss, however arising
we are not liable for loss arising from a parent or club ending your access, from information entered by you or anyone else being wrong, or from any dispute between you and a parent, player or club
we are not liable for loss of data, and you should keep your own coaching notes where you need them, as permitted by section 5
our total liability to you for all claims arising in any 12-month period is limited to the greater of the fees you paid us in that period and £100

You acknowledge that these limits are reasonable given that AceTraq is provided free or at low cost, and that you are able to insure against the risks of your own business.

14. Ending this agreement

You may close your account at any time. Closing it does not remove content you have written or recorded — see section 7.

We may end this agreement at any time on reasonable notice, or immediately if you breach it.

Sections 3, 5, 6, 7, 8, 12, 13 and 16 continue to apply after this agreement ends.

15. Changes to these terms

We may change these terms. Where a change materially affects your rights or obligations, we will tell you in advance and, where appropriate, ask you to accept the new version. If you do not accept, you may close your account.

The version and date at the top show which terms apply.

16. General

These terms, together with anything they expressly refer to, are the entire agreement between us about AceTraq, and replace anything said or written before. You confirm you have not relied on any statement or representation not set out in them.

If we do not enforce a term, that does not mean we give it up. If any part of these terms is found to be unenforceable, the rest continues to apply.

You may not transfer your rights or obligations under these terms. We may transfer ours.

Nobody other than you, us and, where you obtained AceTraq through the Apple App Store, Apple, may enforce these terms.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Appendix — Apple App Store

This appendix applies only where you obtained AceTraq through the Apple App Store. Where it conflicts with the rest of these terms, this appendix applies.

These terms are between you and us only, not with Apple. We, not Apple, are responsible for AceTraq and its content.
Your licence to use AceTraq is non-transferable and limited to use on Apple-branded products that you own or control, as permitted by the Usage Rules in the App Store Terms of Service, except that AceTraq may be accessed and used by other accounts associated with the purchaser through Family Sharing or volume purchasing.
Apple has no obligation to provide any maintenance or support for AceTraq.
If AceTraq fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligation in relation to AceTraq. Any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to a warranty are our responsibility and not Apple’s, subject to the rest of these terms.
We, not Apple, are responsible for addressing any claim by you or a third party relating to AceTraq or your use of it, including product liability claims, any claim that AceTraq fails to conform to a legal or regulatory requirement, and claims arising under consumer protection, privacy or similar legislation.
We, not Apple, are responsible for investigating, defending, settling and discharging any third-party claim that AceTraq, or your possession and use of it, infringes that third party’s intellectual property rights.
You confirm that you are not located in a country subject to a US Government embargo or designated as a terrorist-supporting country, and that you are not on any US Government list of prohibited or restricted parties.
You must comply with any applicable third-party terms when using AceTraq, for example the terms of your mobile data provider.
Our details: Rab Labs Ltd, 22 Gillis Square, London SW15 5FG, United Kingdom. Email: support@acetraq.com. Telephone: +44 7438 051783. Please send any questions, complaints or claims about AceTraq to us.
Apple and its subsidiaries are third-party beneficiaries of these terms, and on your acceptance of them Apple will have the right to enforce them against you as a third-party beneficiary.

Rab Labs Ltd, 22 Gillis Square, London SW15 5FG, United Kingdom
support@acetraq.com